Track Your Order

Get real-time updates on your Sielux package. Check the current status and estimated delivery date of your order in seconds.

Find Your Order Status

Please log in to your account or check the tracking number of your order via the email you sent when placing the order.

Order Tracking FAQ

Q: I didn't receive a tracking email. What should I do?

A: Don't worry! Please check your spam or junk folder first. If you still can't find it, use the form above, or contact our support team directly with your name and order number.

Q: My tracking number isn't working.

A: It can take 24-48 hours for the tracking number to activate in the carrier's system after we ship it. Please check back later. If it's still not working after this time, please contact us.

Q: The tracking shows "Delivered," but I haven't received my package.

A: First, please check around your property, with neighbors, or in a secure parcel area. If you still can't locate it, contact us immediately, and we will initiate an investigation with the shipping carrier.

Q: Can I change my shipping address after I've placed my order?

A: We can only change the address if the order has not yet been processed for shipping. Please contact us as soon as possible with your request.